Domestic Violence Program

Domestic violence is the physical, emotional, verbal or sexual abuse of an intimate partner or family member. It is against the law. It affects individuals and families in every socioeconomic and demographic group, and has a major social, health and economic impact worldwide and in our own community. Based on reporting by domestic violence programs, law enforcement agencies and emergency rooms, approximately 94% of all domestic violence cases involve a man abusing a woman. Because of this, we often refer to the victim using feminine pronouns.

The underlying philosophy of our domestic violence program is that every person has a right to live in a safe environment and to make her own decisions about her life. Our role is to support her, to provide information about resources that will help her move forward, to advocate for her when systems are blocking her progress, and to provide a safe place for her to stay when home is not safe.

Learn more in this section about the Community Crisis Center’s Domestic Violence Program and how you can be involved in advocating for an end to domestic violence.

Immediate help for victims:


CALL 847-697-2380 (Ayuda en español 1-847-697-9740, TTY for the Deaf 1-847-742-4057)

Safety Planning

Safety is a primary concern for a victim of domestic violence and her children. Both short term and long term safety planning are important. The most dangerous time for a victim is when she leaves. Because this web page is available to anyone with Internet access, we will not post suggestions for safety planning. If you need to make a plan to be safe in your current situation or a plan to leave your current situation, call the Community Crisis Center at 847-697-2380 to talk to a professional counselor who will help you do this in a confidential setting.

Domestic Violence Services Available at the Community Crisis Center:
  • A 24-hour crisis intervention hotline staffed by professional counselors -
  • Call us any time of the day or night to talk to a counselor. Everything you say will be kept confidential. You may remain anonymous if you wish. Often it helps to talk to someone who will really listen.

  • Emergency shelter for women and their children needing a safe place to stay -
  • If you are not safe at home or don’t have a place to call home, please call us. We have a 40-bed shelter for women and their children. Everyone deserves to have a safe place to sleep, eat, and plan. A case manager will work with you while you are here to help you make a safety plan for you and your children.

  • On-call trained volunteer advocates who meet with victims in area emergency rooms to offer support and information about services -
  • If you are injured during a violent incident or have other medical conditions as a result of domestic violence and go to the emergency room of Provena St. Joseph, Sherman, or Delnor Hospitals, please tell the nurse that you are there because of domestic violence. The nurse will notify us. An advocate will come to the emergency room to offer support while you are there. If you need to, you can come to the shelter upon leaving the hospital.

  • Help obtaining Orders of Protection and Legal advocacy to assist in civil and criminal cases -
  • You may be eligible under the Illinois Domestic Violence Act for an order of protection. It may help protect you from further abuse, grant you care and temporary custody of your children, give you possession of your home, and more. You may have questions about an order of protection, police response, court procedures, and other legal actions. A domestic violence advocate can guide you through the legal process, help you know if you need a lawyer, and go with you to your court appearances. The advocate can also provide you with a cell phone that will allow you to call 911.

  • Individual counseling by phone and in safe locations in Elgin, St. Charles and Hanover Park -
  • Counselors are available to speak with you either by phone or in person. You can make an appointment or walk in. Domestic violence counselors will be here to help you sort out your thoughts, listen to your story, calm your fears, and help you make decisions about what steps you need to take. If you are not safe, we will help you make a safety plan.

  • Weekly support groups for women victims of domestic violence, with concurrent children’s groups available for some group -
  • Help your healing process by joining a weekly support group. You will feel the support of others who are also experiencing abusive and controlling behaviors from their partners. Come together to discover new ways to move forward toward a peaceful life.

  • Developmentally appropriate children’s services for those who have witnessed or been exposed to domestic violence -
  • We offer individual counseling, group activities centered on non-violent problem solving and parenting groups. Follow this link for more information on Children’s Services.

  • Information and referral services
  • We maintain an extensive database of information about other professionals and programs available to our clients. If you have additional needs that would be better served by another agency, we will provide you with referrals.

If you are interested in any of the services listed above, please contact the Community Crisis Center at 847-697-2380.

For more information, please click here for a list of additional topics about Domestic Violence.

(Below are links to PDFs)

Red Flags to Consider

Intimate Partner Abuse

Generational Effects of Violence

Cycle of Violence

Power and Control

Legal Issues

Important Facts

What do I Say and Do When Someone Says She has been abused?

Do’s and Don’t’s When Responding to Families Experiencing Domestic Violence.

Men Standing with Women as Advocates

Domestic Violence in the Work Place

Employers Work to End Domestic Violence

Bibliography and Web Links